Riff Support

App: Riff  ·  Developer: Reno Labs, LLC

Contact Us

The fastest way to reach us is by email. We typically reply within one business day.

Email: support@renolabshq.com

Frequently Asked Questions

How does Riff work?

Record a short sample of your own voice once. Riff builds a private voice model from it, then reads any script you paste — or one it writes from a link you drop — back in your voice, in 10+ languages. Export the audio straight to TikTok, Reels, or Shorts.

Whose voice can I clone?

Only your own. You affirm before recording that the voice is yours. Recording, cloning, or imitating anyone else’s voice is strictly prohibited and may violate the law.

What do I get for free, and what does a subscription add?

Free: clone your voice and make your first few voiceovers. Riff Creator (weekly or annual, with a 3-day free trial on the weekly plan) unlocks unlimited voiceovers in every language.

How do I cancel my Riff Creator subscription?

Subscriptions are managed through your Apple ID, not from inside Riff. To cancel:

  1. Open Settings on your iPhone
  2. Tap your name at the top, then Subscriptions
  3. Select Riff and tap Cancel Subscription

Your subscription stays active until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your Riff purchase, and select Request a Refund. Reno Labs cannot issue refunds directly.

How do I delete my voice and data?

Riff has no account. Open Riff, go to Settings, and delete an individual voice, or tap Delete everything to remove all your voices and local clips. Deleting a voice removes its model from our server. Generated clips are stored only on your device.

The voice doesn’t sound like me, or generation failed

Record your sample in a quiet room, holding the phone a normal distance away, and read for the full ~30 seconds at a natural pace. You can re-record a voice any time from Settings. If a voiceover fails, tap retry — and if it keeps happening, email us with the language and script.

Which languages are supported?

English, Spanish, Portuguese, French, German, Italian, Japanese, Korean, Chinese, and Russian — with more added over time.

I want to suggest a feature

We read every email. Send your idea to support@renolabshq.com with the subject line “Feature request.”

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