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Privacy Policy

StitchSnap

Effective date: May 5, 2026

1. Introduction

StitchSnap is an iOS app developed by Reno Labs, LLC that turns a photo into a printable cross-stitch chart. This Privacy Policy explains what information StitchSnap collects, how it is used, and your rights regarding that information.

2. Information We Collect

Information You Provide

When you tap a sample photo, take a new photo, or pick from your photo library, the image is sent to our backend so we can generate a chart. Photos are processed in memory, used only to render your chart and PDF, and discarded once the response is returned. We do not retain copies of your photos.

StitchSnap does not have user accounts. We never ask you to provide your name, email address, or other personal contact information within the app.

Patterns You Save

Patterns you save (chart image, DMC color list, written pattern, PDF) are stored only on your device. We do not have copies of them.

Information Collected Automatically

StitchSnap itself does not run analytics, advertising, or tracking SDKs. The following limited information is collected:

• Network metadata for chart requests. When the app calls our backend at stitchsnap-api.renolabshq.com, our server temporarily sees your device's IP address as part of standard internet routing. We do not log IP addresses to a database, do not associate them with you, and retain server logs for at most 30 days for operational debugging.
• Purchase data (RevenueCat). When you start a purchase, our subscription provider RevenueCat receives an anonymous app user ID (a randomly generated identifier), App Store transaction info, your country, your IP address, and basic device info. RevenueCat is the only third-party SDK in the app. See Section 4.

Information from Device Permissions

StitchSnap requests the following device permissions:

• Camera — only when you tap "Take photo." Photos are not retained outside of chart generation.
• Photo library — only when you tap "Pick from library." We use Apple's privacy-preserving picker; we do not see other photos.

3. How We Use Your Information

• Photos — to run the image-to-chart pipeline (color quantization, DMC matching, chart rendering, PDF assembly) and return the result to your device.
• Purchase data — to verify that you have an active entitlement (Lifetime, Weekly, or Single PDF) and to unlock paid features.
• Network metadata — for short-term operational debugging and abuse prevention.

We do not use any data for advertising, profiling, or cross-app tracking. We do not sell, rent, or share your personal information.

4. Third-Party Services

RevenueCat

StitchSnap uses RevenueCat to manage in-app purchases and subscription entitlements. RevenueCat receives an anonymous app user ID, App Store transaction data, country, IP address, device model, and OS version. It does not receive your name, email, or contact information, because we never collect those. RevenueCat acts as a data processor on our behalf.

RevenueCat's privacy policy: revenuecat.com/privacy

Apple App Store

Purchases are processed through Apple's App Store infrastructure. Apple's handling of purchase data is governed by Apple's Privacy Policy.

5. Data Storage and Security

All app-to-server traffic uses HTTPS (TLS). Photos and generated patterns are stored only on your device. Deleting the app removes them. We do not maintain user accounts or a user database. Backend server logs (request paths, timing, error traces) are kept for at most 30 days.

6. Your Rights

All Users

Because StitchSnap is anonymous and your patterns live on your device, you have full control over your data at all times. To remove all app data from your device, delete the app.

European Economic Area & United Kingdom (GDPR / UK GDPR)

If you are located in the EEA or UK, you have the right to access, correct, delete, restrict, or object to processing of personal data we hold about you, and the right to data portability. Because StitchSnap is anonymous and stores patterns only on your device, the practical effect is: you can delete all your data at any time by deleting the app. For purchase records held by RevenueCat tied to your anonymous app user ID, contact us at the email below and we will coordinate the request.

Legal basis: performance of contract (delivering the app you installed) and legitimate interest (operating the service). You also have the right to lodge a complaint with your local data protection authority.

California Residents (CCPA / CPRA)

California residents have the right to know what personal information is collected, to request deletion, to correct inaccurate information, and to opt out of "sale" or "sharing" of personal information. We do not sell or share personal information as defined under CCPA/CPRA. To exercise any right, contact us at the email below. We will not discriminate against you for exercising these rights.

7. Children's Privacy

StitchSnap is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.

8. Account Deletion

StitchSnap does not require an account, so there is no account to delete. Deleting the app from your iPhone removes all locally stored patterns and preferences. To delete records held by RevenueCat tied to your anonymous app user ID, contact us at the email below and we will process the request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the app after changes constitutes acceptance of the updated policy.

10. Contact Us